Kerala Houseboats & Backwater Tours

Terms & Conditions

While Eco Trails Kerala has utilized its best endeavors to ensure the accuracy of the tour price, such price is subject to change as a result of factors beyond our reasonable control, in which event Eco Trails Kerala shall utilize its best efforts to notify clients of such change as soon as possible. The tour price includes only those services/items that are included as per the itinerary and the tour dossier, and the client shall be responsible and pay for any additional items where, as required by the Eco Trails Kerala from time to time, such payment is made either directly to a third party service provider. Eco Trails Kerala records that prices/charges/tariffs in respect of certain activities forming part of the tour are determined in accordance with the public regulations of a particular country and, accordingly, Eco Trails Kerala has no control over any increases in such prices/charges/tariffs, including where such increases are implemented during the tour. Eco Trails Kerala accordingly reserves the right, in its sole discretion, to increase the relevant prices/charges/tariffs to account for such increases and/or fluctuations. Eco Trails Kerala can not be held responsible for problems due to events that are not under our control (weather, political demonstrations, airline & train delays, traffic jams, floods, curfew etc. A non-refundable 25% deposit is required to secure a booking in respect of the tour. This non-refundable deposit shall be set off against the tour price. The tour advance price must be paid by not later than 15 days prior to the departure date for the tour, failing which the Company reserves the right to deem the booking as having been cancelled. In the event that the client makes a booking within 15 days of the date of departure of the tour, he or she shall, in order to secure the booking, be required to pay the full tour price upfront.

Cancellation Policy

Cancellation up to 60 days in advance: full refund of your deposit less 10% of total tour cost as handling fees.

Cancellation between 60 days and 30 days in advance: full refund of your deposit less 20% of tour cost as handling fees.

Any Cancellation between 30 days and arrival day: no refund of your deposit.

Cancellation of part of your itinerary after arrival: each situation will be analyzed in a fair way on a per case basis.

 
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